Are workplace conflicts draining your team’s productivity and morale? Do you want to master effective conflict resolution strategies to foster a positive and collaborative work environment?
This expert-led Conflict Management for Managers course is designed to equip you with the essential skills to navigate workplace conflicts with confidence. Whether you’re a Senior manager, Team leader, or Business owner, this course will provide you with practical conflict resolution techniques, real-world case studies, and proven strategies to handle disputes effectively.
Don’t let unresolved conflicts disrupt your workplace—enroll today and take charge of conflict resolution with confidence!
Course Syllabus
- Engaging on-demand video content
- Real-life Case-studies & Examples
- Access to tools
- 21 comprehensive lessons
- Quizzes and Assessments
- Downloadable Resources
- 1.1 Understanding conflict and its impact on teams
- 1.2 The difference between task and affective conflict
- 1.3 How to recognize and address the signs of conflict
- 2.1 How to manage conflict proactively and productively
- 2.2 The role of managers in conflict resolution
- 2.3 Practical tips for handling both task and interpersonal conflicts
- 3.1 How to distinguish between healthy and unhealthy conflict
- 3.2 Evaluating conflict behaviors within your team
- 3.3 Creating a safe environment for healthy conflict and collaboration
- 4.1 Understanding and managing different communication and work styles
- 4.2 How to bridge differences to prevent conflict from escalating
- 4.3 Exercises and strategies to enhance team cohesion
- 5.1 The importance of trust in conflict resolution
- 5.2 How to rebuild trust in the team after conflicts
- 5.3 The three types of trust: Competency-based, reliability-based, and vulnerability-based
- 6.1 How to resolve conflicts arising from misaligned goals
- 6.2 Practical steps to align personal and team objectives for optimal productivity
- 6.3 Ensuring both individual and collective success
- 7.1 Understanding how change creates conflict
- 7.2 How to manage conflict during uncertain times
- 7.3 Reducing stress and anxiety to improve decision-making in times of change
- 8.1 How to be assertive without being aggressive
- 8.2 Techniques for setting boundaries and expressing needs clearly
- 8.3 Role-playing exercises to practice assertive communication
- 9.1 Balancing assertiveness with cooperation in team conflicts
- 9.2 How to foster win-win solutions and preserve relationships
- 9.3 Examples of cooperative conflict resolution in action
- 10.1 Techniques for calming tense situations and preventing escalation
- 10.2 How to approach emotionally charged conflicts
- 10.3 Tools for managing conflict calmly and rationally
- 11.1 Practical strategies for resolving group conflicts
- 11.2 How to facilitate group discussions and ensure all voices are heard
- 11.3 Consensus-building techniques for team decision-making
- 12.1 Step-by-step guide to resolving interpersonal conflicts
- 12.2 How to mediate between team members and find common ground
- 12.3 Ensuring both parties feel heard and understood
Why This Course is Right for You:
- Improve Your Leadership:Â As a manager, the way you handle conflict directly impacts team morale and productivity. This course provides you with the tools to handle even the most challenging situations with confidence and empathy.
- Enhance Team Collaboration:Â Conflict, if addressed properly, can foster new ideas, collaboration, and problem-solving. You’ll learn how to promote open communication and cooperation within your team.
- Resolve Conflicts More Effectively: Whether it’s a small disagreement between colleagues or a larger team dispute, you’ll be prepared to manage and resolve issues effectively to maintain a harmonious and productive work environment.
- Adapt to Different Conflict Situations:Â Learn how to recognize the underlying causes of conflict and choose the right resolution strategies for each unique situation.
- Boost Your Emotional Intelligence: Develop key interpersonal skills such as active listening, empathy, and emotional regulation to better manage conflict and build trust within your team.
Who Should Enroll:
Managers & Team Leaders
Learn how to handle team conflicts effectively and foster a positive work culture.
Founders & Entrepreneurs
Understand how to resolve conflicts among employees and stakeholders for smooth business operations.
Project Managers
Master conflict resolution techniques to keep projects on track and improve team collaboration.
Aspiring Leaders & Professionals
Build leadership skills and emotional intelligence to manage workplace challenges with confidence.
Supervisors & Department Heads
Gain strategies to address conflicts proactively and maintain high team performance.
What You’ll Learn:
✔ In-Depth Conflict Management Training: Learn about different types of conflict, conflict styles, and how to resolve conflicts in various scenarios.
✔ Practical Tools and Techniques: Discover proven methods for handling conflicts, including the Thomas-Kilmann Conflict Mode Instrument, de-escalation techniques, and strategies for assertive communication.
✔ Real-World Case Studies: Apply your learning through real-life scenarios and role-play exercises to strengthen your conflict resolution skills.
✔ Self-Assessment Tools: Identify your default conflict style and gain insights into how you can adapt it for better management.
✔ Conflict Styles Overview: Understand the five main conflict positions—competing, accommodating, collaborating, compromising, and avoiding—and learn when each is most effective.
✔ Strategies for Healthy Conflict: Learn how to turn conflicts into opportunities for growth, creativity, and innovation within your team.
Course Outcomes​
By the end of this Conflict Management for Managers course, you will be able to:
- Identify Root Causes of Conflict: Recognize and address underlying issues before they escalate.
- Apply Proven Strategies: Use tools like the Thomas-Kilmann Conflict Mode Instrument for effective resolution.
- Enhance Team Trust & Collaboration: Foster an environment where healthy conflict drives better ideas and outcomes.
- Communicate Assertively: Learn de-escalation techniques and assertive communication to handle tense situations.
- Turn Conflict into Opportunity: Navigate change-related disputes and align individual and team goals for shared success.
- Earn a Certificate of Completion to enhance your professional credentials and career prospects.
Course Requirements & Prerequisites
- No specific prior knowledge is required. A willingness to learn and actively engage with the course material will help you get the most out of it.
