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Course Content

Lesson
USE-CASE FOR THE COURSE
PMI PDU Claim Code – Practical Approach To SLA Implementation
WHAT ARE CRITICAL SERVICE LEVEL
Practical Use-Case
IMPORTANT TERMINOLOGIES
Critical Service Level & Incidents
SR & KPI
Terminologies
PERFORMANCE MANAGEMENT
Service Request and Key Performance Indicators
HOW SLA’s ATTRACT PENALTY
Baselining the CSL
HOW SLA’s ATTRACT PENALTY
HOW PENALTY IS CALCULATED
Supporting Documents
HOW PENALTY CAN BE AVOIDED
Supporting documents
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