Refund Policy

Thank you for choosing Gururo for your learning journey. We are committed to providing you with a rewarding and seamless experience as you explore, assess, and purchase our courses—whether they are University Programs, instructor-led or self-paced training programs.

As with any online purchase, our Refund Policy is governed by specific terms and conditions to ensure fairness and transparency for all users. By purchasing any course from Gururo, you acknowledge and agree to be bound by our Privacy Policy, Terms of Use, and Refund Policy.

For detailed information on our refund eligibility, timelines, and applicable conditions, please refer to our comprehensive Refund Policy below.

▶ For any certification renewal (PMI PDU’s, SEU’s etc)

If your earned PDUs are not approved by PMI, we offer a 100% money-back guarantee—no questions asked.
Your refund request must be submitted within 30 days of purchase.
Good news! Even if a refund is approved, your course access will not be revoked. You can continue enjoying the course for free as part of our commitment to supporting your professional growth.

▶ For Practice Tests

The refund request must be submitted within 30 days of purchase.
You must not have started more than two quizzes or exams within the course. Once this limit is exceeded, the refund becomes ineligible.
A 10% transaction processing fee will be deducted from the refund amount.

▶ For All-in-One PMP Success Pack

The refund request must be submitted within 30 days of purchase.
Refunds shall be eligible only for the portion attributable to training and preparatory materials.
A 10% transaction processing fee will be deducted from the total amount paid.
The amount paid for PMI membership and the PMP exam voucher is non-refundable.

▶ For PMP® Certification Training Course

The refund request must be submitted within 30 days of purchase.
The refund will only be applicable if less than 10% of the video-learning content has been consumed.
A 10% transaction processing fee will be deducted from the refund amount.

▶ For Exam Vouchers

For exam vouchers, the fee is non-refundable under any circumstances as the payment is made to the respective certifying body.

▶ For PG Certificate programs

The fee is non-refundable under any circumstances

▶ For PMP Renewal package with 1-1 support

Risk-Free Promise: If the renewal doesn’t happen, we are committed to providing a full and prompt refund.
To be eligible for a refund, all details provided must be accurate. Any incorrect, incomplete, or misleading information will result in the refund being deemed ineligible.
You must follow all instructions and actively collaborate with the assigned expert throughout the renewal process. Failure to do so will make the refund ineligible.

▶ For On Demand Courses

The refund request must be submitted within 30 days of purchase.
The refund will only be applicable if less than 10% of the video-learning content has been consumed.
A 10% transaction processing fee will be deducted from the refund amount.

▶ Refunds in case of Duplicate payment

Refunds for duplicate payments will be processed using the original method of payment.
The refund request must be submitted, and once verified, the amount will be refunded within 10 working days.
A 10% transaction processing fee will be deducted from the refund amount.

▶ Refunds in case of forgetting to apply coupon code

Refunds will not be provided in cases where a coupon code was not applied at the time of purchase.
Discounts and offers must be availed at the time of purchase; retrospective adjustments or refunds will not be entertained.

To initiate a refund

Submit your request to support@gururo.com.
Include your order details and a clear reason for the refund.
Refund requests are subject to verification, and only approved refunds will be processed.
Refunds will be issued using the original payment method.
The refund may take up to 5-10 business days to reflect in your card statement or account.

Any refund request that fails to meet these conditions will be denied, and no refund will be provided.