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Scenario Based Interview Questions On Scope Management

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Learn to answer the “Scenario Based Interview Questions On Scope Management” with three different approaches and leave an impression on your interviewer

Post UAT testing customer shares a few ‘Change Requests‘ as observations/defects. The project is already struggling due to scope creep and reduced margins. In addition, it’s a fixed-price project. As a Project/Program Manager.

how do you deal with such cases?

The very first element of your answer should reflect is Analysis.

I will analyze the observations raised during the UAT testing and with the functional, technical and QA teams. Then, we will dig deeper to categorize them. Categorization buckets can be

scnerio-based-interview

We will further categorize Change Requests into –

scnerio-based-interview-change-request

There is no hiding from the defects which are raised, and they need to be prioritized based on severity and fixed. For the change requests, I have three approaches to handle this situation.

  1. In the first approach, I’ll be Stuck on what has been signed in the scope. If the observations are defects, I shall consider them accordingly. If these are new changes, I shall call it out as a change request and ask the customer to follow the agreed change management process. I will also require internal stakeholders’ support in case of any escalations.
  2. The second approach shall depend on my relationship with the customer. If it is good, I will find ways to accommodate the same and leverage this favor in some other way later. Different methods like a workaround or negotiating on providing basic functionality now and building full features in the upcoming release. Then, ask the team to stretch for the completion. I will keep my manager updated on the strategic part.
  3. The third approach is- If the customer is a large account or strategically significant to the company, we only have one option: to accommodate these changes. But then I shall ask the customer what is more important, the go-live date or having all these changes. Can some of the features be shifted to another release? Will providing a basic version of the changes work for them? Tip: – For such customers, make sure you take the approval/sign-off on a $0 CR or, if not possible, get the acknowledgment of the efforts involved for the additional changes asked.

Assignment For You: Scenario 2: You are the Program Manager of a Project running on a Scrum framework. Each sprint is for two weeks, followed by a review with the customer. The product owner pushed a few changes during one sprint, citing critical business reasons. How do you approach this scenario?

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