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Course Description

The course takes you through a practical journey of understanding the significance and implementation of SLA from scratch. The most important aspect covered is Penalty Management.

It aims to empower you with knowledge of Service Level Agreements which will enable you to enhance your understanding of managed service projects.


Key Features

  • Significance of Service Level Agreement
  • Critical Service Levels & their importance
  • Performance Baselining of support projects
  • Penalty Attraction & Calculation concepts
  • How to Avoid Penalty
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