Are you preparing for an IT service management specialist certification and looking for the best way to ensure success? This course is designed to help you pass the certification exam on your first attempt by providing extensive, realistic practice tests that mirror the structure and difficulty of the actual exam.
Mastering IT service management concepts is critical for professionals aiming to enhance their expertise in delivering high-quality, efficient, and value-driven IT services. This course includes 6 full-length CDS Practice Exams, each with 1080 carefully crafted questions that test your knowledge of service creation, delivery, and support. With detailed explanations for every question, you will not only learn the correct answers but also understand the reasoning behind them—giving you the confidence to apply these concepts in real-world scenarios.
Gururo is a PMI Authorized Training Partner
At-a-glance
Best for
- IT Professionals
- Service Delivery Managers
- IT Operations Managers
- Candidates preparing for the CDS Certification Exam
Why Gururo?
- Lowest Cost
- PMI Authorized Training Partner (ATP)
- 24*7 Support
- 365 days access
Course Details
- 6 full-length exams
- 1080 questions total
- Detailed Explanation
- Certificate of Completion
Highlights
- Realistic Exam Simulation
- Fully aligned with latest CDS syllabus
- Progress Tracking & Review option
- Unlimited Attempts
Create, Deliver, and Support (CDS) Syllabus
Understanding service value system (SVS) in v4
Key principles for service value chain (SVC)
How value streams integrate across the organization
Organizational structure, team roles, competencies, and culture
Optimizing value streams and workflow automation
Designing and managing effective value streams
Identifying critical activities in value streams
Aligning demand with service offerings
The use of Agile, Lean, and DevOps practices in service management
Key practices relevant to Create, Deliver, and Support:
Service Design
Service Desk
Incident Management
Problem Management
Service Level Management
Availability Management
Capacity & Performance Management
Change Enablement
Release Management
Deployment Management
Managing service quality, availability, and reliability
Lean principles in service management
ITSM automation for improved efficiency
Shift-left approach for service support
Continual Improvement practices in ITSM
Performance metrics and KPIs
Selecting appropriate tools for IT service management (ITSM)
Role of Artificial Intelligence (AI) and Machine Learning (ML)
ITSM software solutions and integrations
Implementing monitoring and event management tools
Stakeholder engagement in service delivery
Communication strategies for IT teams
Managing customer and user expectations
Effective feedback loops for service improvement
Governance framework
Risk management in IT service delivery
Compliance and regulatory considerations
Exam Details:
- Number of Questions:Â 40 multiple-choice questions.
- Duration:Â 90 minutes.
- Passing Score:Â 28 out of 40 marks (70%).
Format:Â Closed book.
What’s included?
- 6 Full-Length Practice Exams: 180 questions each, aligned with the CDS syllabus.
- In-Depth Explanations: Understand the rationale behind every correct and incorrect answer to deepen your knowledge.
- Detailed Explanations: Detailed explanations for correct and incorrect answers.
- Simulated Exam Experience: Timed tests with the ability to pause, resume, and review questions.
- Unlimited Retakes: Refine your skills and build confidence through repeated practice.
- Flexible Access: Study at your own pace with a mobile-friendly platform.
Why choose this course?
- Affordable and Value-Packed: Get Access to 6 practice exams and over 1080 questions, offering great value.
- Realistic Exam Simulation
Each of the 6 practice tests follows the format, difficulty level, and question types of the actual certification exam. By completing these tests, you will develop the time management and problem-solving skills necessary to succeed. - Comprehensive Coverage
The practice exams cover all key topics in IT service creation, delivery, and support, ensuring that no critical concept is left behind. You will be fully prepared for any question that appears on the certification exam. - In-Depth Explanations
Every question includes a detailed explanation, so you can understand why an answer is correct or incorrect. This deepens your understanding of the subject matter and improves retention. - Performance Tracking
Identify your strengths and weaknesses with detailed insights after each practice exam. Focus on the areas that need improvement and refine your knowledge before the actual test. - Flexible Learning Experience
Whether you’re a busy professional, a student, or transitioning into IT service management, these practice exams allow you to study at your own pace and on any device. - No Prior Experience Required
Even if you are new to IT service management, these exams provide a structured and guided approach to mastering the key concepts needed for certification success. Proven Success Strategy
Thousands of professionals have successfully passed their certification exams using similar practice-based learning techniques. Join them and take the next step in your IT career.
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Who this course is for:
- IT professionals looking to strengthen their knowledge of service management and improve career prospects.
- Service delivery managers aiming to enhance their expertise in delivering high-quality IT services.
- IT operations managers and team leads seeking to improve efficiency and effectiveness in IT service support.
- Project managers involved in IT service-related projects who want to apply industry best practices.
- Technical support specialists and IT analysts looking to gain a deeper understanding of service management.
- Aspiring IT service management professionals preparing for certification exams.
- Students and recent graduates interested in starting a career in IT service management.
- Business professionals who work closely with IT teams and want to understand IT service principles.
- Consultants and trainers who need to stay updated on the latest IT service management methodologies.
- Professionals seeking to build confidence and practical skills through realistic practice exams.
This course is also available on Udemy
