This policy is applicable only in the courses where the reference of this policy will be mentioned. It is applicable only for self-paced courses worth lesser than INR 2000.
We want you to be satisfied, so all eligible courses purchased on Gururo can be refunded within 7 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply, and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
Please drop an email to refund@gururo.com to initiate your refund process
Our 7 day policy
While our 7-day refund policy is to allow students to learn risk-free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 7 days, so we will not process refund requests received after the refund window.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion(>=20%) of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms
These refund restrictions will be enforced to the extent permitted by applicable law.
Please note: Your refund will take 15 days to credit in the mode of payment done.
This refund policy is only applicable on self-paced courses, not on live trainings or any other resource.
