Practical Approach To SLA Implementation
Who Can Attend
Regardless of any industry If you are working in managed service or maintenance projects, it’s imperative to know nitty gritties of SLA. It will boost your employability, skills set, and salary.
Course Description
This Course Teaches You The Practical Implementation Of Service Level Agreement With A Case Study
(129 ratings) 673 students
This Course Includes:
- 5 hours of learning
- 5 Articles
- 6 downloadable resources
- Certificate of completion
The Objective Of This Course
Understanding of Service Level Agreement and its practical implementation is one of the key requirements in any service organization.
Many organizations expect their project manager, service delivery managers to have an understanding of how to baseline support projects and calculate/avoid penalties.
The course takes you through a practical journey of understanding the significance and implementation of SLA from scratch. The most important aspect covered is Penalty Management.
This course aims to empower you with knowledge on Service Level Agreement which will enable you to enhance your understanding of managed service projects.
Earn a certificate and boost your career
- Be recognized by top 100+ hiring firms
- Enhance your abilities and salaries
- Scale up at work with a promotion
This is a sample certificate for display purpose
What You'll Learn
- Importance & Understanding of Service Level Agreement
- Case Study for Implementation of SLA
- Fundamentals of SLA
- Critical Service Levels & Key Performance Indicators
- Types of Incidents and severity
- How SLA's attract Penalty
- Performance Baselining of support projects
- How Penalty is calculated monthly
- Ways to Avoid Penalty
- Best Practices
Benefits
The course can help you gain practical knowledge which will help you to land lucrative roles in IT and other exciting industries. Project/Delivery Managers having sound knowledge in SLA management drive better project performance and are often rewarded with substantial pay raises
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