Understanding of Service Level Agreement and its practical implementation is one of the key requirements in any service organization.
Many organizations expect their project manager, service delivery managers to have an understanding of how to baseline support projects and calculate/avoid penalties.
The course takes you through a practical journey of understanding the significance and implementation of SLA from scratch. The most important aspect covered is Penalty Management.
This course aims to empower you with knowledge on Service Level Agreement which will enable you to enhance your understanding of managed service projects.